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Octopus Deploy

Octopus.com and billing portal may be unavailable in certain regions

Major outage Lasted 8h 42m · started · Octopus Deploy's page

Level
confirmed
Worst impact
Major outage
Components
Octopus.com, Octopus Cloud, Control Center (billing.octopus.com), Octopus GitHub App, Sign-in/Sign-up (octopus.com)

What to do

  • Check whether you use Octopus Deploy Octopus.com, Octopus Cloud, Control Center (billing.octopus.com), Octopus GitHub App and 1 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 8h 42m it lasted.

    Anything that failed between 2025-10-29 16:31 UTC and 2025-10-30 01:13 UTC may need a replay.
  • Subscribe to Octopus Deploy's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=octopus works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Octopus Deploy 6

  1. investigating

    We are currently investigating the issue.

    provider

  2. identified

    It appears this outage is due to a DNS issue with our upstream provider. We are currently awaiting for mitigation from the upstream provider to restore Octopus.com and related services.

    provider

  3. identified

    Customers may notice intermittent access to Octopus.com and Octopus services. Our upstream provider has made progress to mitigate the issue. We will continue to monitor the situation. We have contingency plans we are prepared to deploy if service recovery progress from the upstream provider mitigation stalls.

    provider

  4. identified

    As we continue to monitor Octopus.com and Octopus services, metrics are showing services becoming more reliably available. Our upstream provider is currently estimating full or near full mitigation approximately 2 hours from now (approximately 23:20 UTC on 29 October 2025). We will provide additional updates as the situation necessitates.

    provider

  5. identified

    As we continue to monitor Octopus.com and Octopus services, metrics are showing services becoming more reliably available. We are still waiting for our upstream provider's resolution and expect to give another update approximately 1 hour from now (approximately 00:55 UTC on 30 October 2025). We will continue to provide additional updates as the situation necessitates.

    provider

  6. resolved

    All Octopus services affected by this outage are now operational.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-9178fb90cf

Is Octopus Deploy still down?

No, this incident was resolved 2025-10-30 01:13 UTC. For Octopus Deploy's live state, see https://down.guide/octopus.

How long did it last?

8h 42m, from 2025-10-29 16:31 UTC to 2025-10-30 01:13 UTC, by the times Octopus Deploy posted.

What was affected?

Octopus Deploy named Octopus.com, Octopus Cloud, Control Center (billing.octopus.com), Octopus GitHub App and 1 more.

What caused it?

Octopus Deploy hasn't published a root cause. If it does, it shows here.

Where does this come from?

Octopus Deploy's official status page, https://status.octopus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.