# Octopus.com and billing portal may be unavailable in certain regions

- Provider: [Octopus Deploy](https://down.guide/octopus)
- Level: confirmed
- Impact: Major outage
- lasted 8h 42m
- started 2025-10-29 16:31 UTC
- Octopus.com, Octopus Cloud, Control Center (billing.octopus.com) +2
- id: DWN-9178fb90cf
- Official page: https://stspg.io/13fnd1fgrzky

## Updates from Octopus Deploy
### 2025-10-29 16:31 UTC: investigating
We are currently investigating the issue.

### 2025-10-29 16:39 UTC: identified
It appears this outage is due to a DNS issue with our upstream provider. We are currently awaiting for mitigation from the upstream provider to restore Octopus.com and related services.

### 2025-10-29 19:00 UTC: identified
Customers may notice intermittent access to Octopus.com and Octopus services. Our upstream provider has made progress to mitigate the issue.
We will continue to monitor the situation. We have contingency plans we are prepared to deploy if service recovery progress from the upstream provider mitigation stalls.

### 2025-10-29 21:13 UTC: identified
As we continue to monitor Octopus.com and Octopus services, metrics are showing services becoming more reliably available.
Our upstream provider is currently estimating full or near full mitigation approximately 2 hours from now (approximately 23:20 UTC on 29 October 2025).
We will provide additional updates as the situation necessitates.

### 2025-10-29 23:57 UTC: identified
As we continue to monitor Octopus.com and Octopus services, metrics are showing services becoming more reliably available.
We are still waiting for our upstream provider's resolution and expect to give another update approximately 1 hour from now (approximately 00:55 UTC on 30 October 2025).
We will continue to provide additional updates as the situation necessitates.

### 2025-10-30 01:13 UTC: resolved
All Octopus services affected by this outage are now operational.

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