# Octopus ID and a subset of Octopus.com URLS unavailable

- Provider: [Octopus Deploy](https://down.guide/octopus)
- Level: confirmed
- Impact: Major outage
- lasted 6d 15h
- started 2024-08-27 13:30 UTC
- Octopus.com, Octopus Cloud, Control Center (billing.octopus.com)
- id: DWN-a09bf585a8
- Official page: https://stspg.io/f42329bj400z

## Updates from Octopus Deploy
### 2024-08-27 13:30 UTC: investigating
Users are reporting 502 and 504 timeouts when attempting to log into their Octopus.com accounts, limiting access to Octopus Cloud and Control Center.
A small subset of Octopus.com URLs are also impacted:
Octopus.com/blog
Octopus.com/start

### 2024-08-27 14:07 UTC: monitoring
Services are currently operational. Our team is continuing to investigate the root cause.

### 2024-09-03 04:55 UTC: resolved
Services have been operational and stable since recovery 6 days ago. The incident was caused by an abnormally high frequency of requests, resulting in degraded service. We have relieved the bottleneck and are investigating why the compensating controls we had in place didn't compensate as expected.

From the builder: does your app depend on Octopus Deploy? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=octopus) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Octopus Deploy.

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