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Octopus Deploy

Package Acquisition step sometimes fails with exception

Partial outage Lasted 1d 2h · started · Octopus Deploy's page

Level
confirmed
Worst impact
Partial outage
Components
Octopus Cloud
Down Index
36of 100

What to do

  • Check whether you use Octopus Deploy Octopus Cloud. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 2h it lasted.

    Anything that failed between 2024-12-09 21:32 UTC and 2024-12-11 00:08 UTC may need a replay.
  • Subscribe to Octopus Deploy's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=octopus works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Octopus Deploy 6

  1. investigating

    Some Octopus Cloud customers are having intermittent issues with package acquisition steps throwing exceptions. We are currently investigating.

    provider

  2. identified

    We are continuing to actively work on this issue. We have identified the issue and are testing a potential mitigation/fix. We are also continuing to investigate the underlying causes of the issue to build confidence our mitigation will work as expected.

    provider

  3. identified

    We are continuing to actively work on resolving this issue. Our first potential mitigation didn't work as expected. We have a second potential mitigation that is performing better in testing. We will update here if/when we ship it.

    provider

  4. identified

    We've identified the underlying code change that caused this issue to start appearing. We have a fix for it that will be rolling out to Cloud customers as quickly as possible. Self-hosted customers will not be affected.

    provider

  5. monitoring

    The fix is now rolling out to Cloud. If this issue is affecting you, please reach out to the support team to ask them to upgrade your instance to the latest version.

    provider

  6. resolved

    The fix has been released to Cloud - if you are still encountering issues, please ask the support team to upgrade your instance to 2025.1.3365

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-bc118091d3

Is Octopus Deploy still down?

No, this incident was resolved 2024-12-11 00:08 UTC. For Octopus Deploy's live state, see https://down.guide/octopus.

How long did it last?

1d 2h, from 2024-12-09 21:32 UTC to 2024-12-11 00:08 UTC, by the times Octopus Deploy posted.

What was affected?

Octopus Deploy named Octopus Cloud.

What caused it?

Octopus Deploy hasn't published a root cause. If it does, it shows here.

Where does this come from?

Octopus Deploy's official status page, https://status.octopus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.