# (Resolved) Some Deployments/Runbooks in Octopus Cloud may be failing to start

- Provider: [Octopus Deploy](https://down.guide/octopus)
- Level: confirmed
- Impact: Degraded
- lasted 1d 1h
- started 2025-09-04 02:31 UTC
- Octopus Cloud
- id: DWN-ddffaa119a
- Official page: https://stspg.io/srpm2dt2217k

## Updates from Octopus Deploy
### 2025-09-04 02:31 UTC: monitoring
Symptom: The Deployment or Runbook appears to have started but has not produced any logs after an extended period of time.
Mitigation: Manually cancel the Deployment or Runbook, then re-run the task. Please note that cancellation may take approximately 10 minutes.
After the next maintenance window all affected tasks will be automatically cancelled.
Please reach out to https://octopus.com/support if you would like tasks to be automatically cancelled earlier.

### 2025-09-05 03:50 UTC: resolved
This issue is resolved, please reach out to https://octopus.com/support if you are still experiencing deployments that fail to start.

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