# Dashboard and API outage

- Provider: [OneSignal](https://down.guide/onesignal)
- Level: confirmed
- Impact: Major outage
- lasted 18m
- started 2026-04-09 14:46 UTC
- id: DWN-5eb463a7f5
- Official page: https://status.onesignal.com/incidents/01KNSBAQERKP6QTV29RZTJDK0D

## Updates from OneSignal
### 2026-04-09 14:37 UTC: investigating
\*\*What’s happening:\*\* Customers attempting to use the dashboard and API are encountering errors.
\*\*Who’s affected:\*\* All customers attempting to use the dashboard and API
\*\*Current Status:\*\* We are investigating the issue and will provide an update in 10 minutes

### 2026-04-09 14:50 UTC: identified
We have identified the root cause and are working towards a resolution. 
We will provide another update in 10 minutes.

### 2026-04-09 14:54 UTC: monitoring
We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.
We will provide another update in 10 minutes.

### 2026-04-09 15:04 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally.

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