# Journeys - delayed processing

- Provider: [OneSignal](https://down.guide/onesignal)
- Level: confirmed
- Impact: Degraded
- lasted 12h 27m
- started 2026-07-16 15:32 UTC
- id: DWN-8f7cee03ac
- Official page: https://status.onesignal.com/incidents/01KXNRXQG0WSX2JW47TS58Q17Y

## Updates from OneSignal
### 2026-07-16 15:32 UTC: investigating
What’s happening: Journeys processing is delayed
Who’s affected:
• All customers using the Journeys feature
Current Status: We are investigating the issue and will provide an update in 15 minutes.

### 2026-07-16 15:45 UTC: investigating
What’s happening: Journeys processing is delayed
Who’s affected:
• All customers using the Journeys feature
Current Status: We are investigating the issue and will provide an update in 15 minutes

### 2026-07-16 16:11 UTC: identified
We have identified the root cause and are working towards a resolution.
We will provide another update in 20 minutes

### 2026-07-16 17:10 UTC: monitoring
We have applied fixes.
• Journeys is 30-45 minutes delayed
• Message event segments could take ~45 minutes to come online

### 2026-07-16 18:27 UTC: monitoring
In addition to Journeys and Message Event segment delays, Webhook delivery delays are currently ~1.2h.
We will provide another update in 20.

### 2026-07-16 19:46 UTC: monitoring
We continue to experience performance delays as more resources are added to our systems.

### 2026-07-16 23:15 UTC: monitoring
We continue to monitor the system as data gets replicated across additional resources.

### 2026-07-17 04:00 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally.

### 2026-07-17 17:03 UTC: monitoring
We are monitoring the system as data gets replicated across additional resources.

### 2026-07-17 20:52 UTC: monitoring
We are currently adding more resources, but we aware we are experiencing event streams and data export integration delays.

### 2026-07-17 22:12 UTC: monitoring
We are currently adding more resources, but we aware we are experiencing journeys, event streams and data export integration delays.

### 2026-07-17 23:06 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally. Event streams, data export integration, and journeys are all functioning normally now.

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