# Database incident - impacting app IDs starting with e

- Provider: [OneSignal](https://down.guide/onesignal)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-09-30 09:22 UTC
- id: DWN-af6fcf57ed
- Official page: https://status.onesignal.com/incidents/01M3RSZ5GJ7JF63FMQE8HRT9WD

## Updates from OneSignal
### 2026-09-30 08:48 UTC: investigating
We're investigating the incident

### 2026-09-30 09:07 UTC: monitoring
We've identified the problem and applied a fix. Traffic is being restored.

### 2026-09-30 09:12 UTC: resolved
We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal.

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