# Users not progressing through journeys

- Provider: [OneSignal](https://down.guide/onesignal)
- Level: confirmed
- Impact: Partial outage
- lasted 39m
- started 2026-07-01 22:11 UTC
- id: DWN-b8f79d4f77
- Official page: https://status.onesignal.com/incidents/01KWFVRY5FXD10A5QSXV9Z3TDM

## Updates from OneSignal
### 2026-07-01 22:11 UTC: identified
We have identified the root cause and are working towards a resolution. Customers may experience users not progressing through their Journeys
We will provide another update in 30 minutes.

### 2026-07-01 22:39 UTC: monitoring
We have performed the necessary mitigation and customer journeys are now progressing successfully. Some customers may experience a 5-10 minutes lag

### 2026-07-01 22:50 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally.

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