# Dashboard & API - Partial Outage

- Provider: [OneSignal](https://down.guide/onesignal)
- Level: confirmed
- Impact: Partial outage
- lasted 25m
- started 2026-05-11 18:19 UTC
- id: DWN-bc192c7884
- Official page: https://status.onesignal.com/incidents/01KRC4893NVE7CMVGGVMKYCDYN

## Updates from OneSignal
### 2026-05-11 17:55 UTC: investigating
\*\*What’s happening:\*\* Some customers are unable to access the dashboard or API
\*\*Who’s affected:\*\* 
• Customers with an app id starting with 2
\*\*Current Status:\*\* We are investigating the issue and will provide an update in 15 minutes

### 2026-05-11 18:36 UTC: monitoring
We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.
We will provide another update in 30 minutes.

### 2026-05-11 18:44 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally.

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