# Delay in deliveries impacting free customers

- Provider: [OneSignal](https://down.guide/onesignal)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2026-05-22 19:37 UTC
- id: DWN-f8a6e5a206
- Official page: https://status.onesignal.com/incidents/01KS8K20CB2VBVFQTBZK3G4VYR

## Updates from OneSignal
### 2026-05-22 19:37 UTC: investigating
What’s happening: Timezone based and intelligent deliveries impacted because of backlog of messages.
Who’s affected:
• Any free customers using Timezone-based Delivery, Intelligent Delivery, or Retry Delivery.
Current Status: We are investigating the issue and will provide an update in 30 minutes

### 2026-05-22 19:46 UTC: identified
We've identified the root cause and are actively implementing mitigations.

### 2026-05-22 20:23 UTC: resolved
The necessary mitigations have been applied and all systems are now operating normally.

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