# File uploads are delayed or failing

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 4h 37m
- started 2026-09-08 14:39 UTC
- File uploads, GPTs
- id: DWN-05907b4a8b
- Official page: https://status.openai.com/incidents/01M20QBACYZMK2PRCJQCBSWTYJ

## Updates from OpenAI
### 2026-09-08 14:39 UTC: investigating
Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more.

### 2026-09-08 14:47 UTC: investigating
We are investigating the issue for the listed services.

### 2026-09-08 15:37 UTC: investigating
We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more.

### 2026-09-08 16:29 UTC: identified
We have identified the issue causing file-upload processing failures and delays in ChatGPT. Some files may remain unavailable while processing, and some uploads may fail.

### 2026-09-08 17:48 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-08 19:16 UTC: resolved
All impacted services have now fully recovered.

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