# Help Center Chat Support Degraded

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 33m
- started 2026-10-23 21:30 UTC
- id: DWN-26b10c2eca
- Official page: https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN

## Updates from OpenAI
### 2026-10-23 21:30 UTC: investigating
We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at \[support@openai.com\](mailto:support@openai.com "support@openai.com") for assistance.
We apologize for the inconvenience and will provide updates as they become available.

### 2026-10-23 21:52 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-10-23 22:02 UTC: resolved
All impacted services have now fully recovered.

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