# 1% of ChatGPT Work (mobile/web) turns are failing for existing threads

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 9h 35m
- started 2026-09-11 16:22 UTC
- ChatGPT Work
- id: DWN-27e4b343b7
- Official page: https://status.openai.com/incidents/01M28MEQWTQJDRCRPFD9FWQ0H3

## Updates from OpenAI
### 2026-09-11 16:22 UTC: investigating
We have identified that users are experiencing elevated errors for the impacted services.
We are working on implementing a mitigation.

### 2026-09-11 17:16 UTC: identified
We have identified that users are experiencing elevated errors for the impacted services.
We are working on implementing a mitigation.

### 2026-09-11 17:17 UTC: investigating
We are investigating the issue for the listed services.

### 2026-09-11 21:51 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-12 01:38 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-12 01:57 UTC: resolved
All impacted services have now fully recovered.

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