# Error while creating custom RBAC roles for Enterprise users

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 8h 23m
- started 2026-08-13 14:03 UTC
- id: DWN-38471e5c35
- Official page: https://status.openai.com/incidents/01KZXPZD4KHMQQFF09PSNNEZT8

## Updates from OpenAI
### 2026-08-13 14:03 UTC: investigating
We are investigating an issue while creating custom RBAC roles for Enterprise users.

### 2026-08-13 14:29 UTC: identified
We are still implementing the mitigation.

### 2026-08-13 14:49 UTC: identified
We are still implementing the mitigation.

### 2026-08-13 15:44 UTC: identified
We are still implementing the mitigation.

### 2026-08-13 18:48 UTC: identified
We are continuing to implement the mitigation

### 2026-08-13 21:25 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-08-13 22:26 UTC: resolved
All impacted services have now fully recovered.

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