# Elevated errors creating new accounts

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 31m
- started 2026-09-02 18:13 UTC
- id: DWN-4f6be673be
- Official page: https://status.openai.com/incidents/01M1HN7GRR6FJNWFVX2F8QMA3R

## Updates from OpenAI
### 2026-09-02 18:13 UTC: investigating
We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more.

### 2026-09-02 18:39 UTC: monitoring
We have applied the mitigation and are monitoring recovery.

### 2026-09-02 18:45 UTC: resolved
The issue affecting new account creation has been resolved.

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