# Unexpected logouts for some ChatGPT web users

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 2h 40m
- started 2026-08-21 17:57 UTC
- Login
- id: DWN-6edcc4837b
- Official page: https://status.openai.com/incidents/01M0JXWD740S0Y50DWJZS7SH75

## Updates from OpenAI
### 2026-08-21 19:48 UTC: investigating
We’re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.

### 2026-08-21 20:36 UTC: monitoring
We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.

### 2026-08-21 23:15 UTC: resolved
The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.

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