# Support available via email

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 5h 30m
- started 2026-09-29 17:49 UTC
- id: DWN-8ef03375cd
- Official page: https://status.openai.com/incidents/01M3Q4HMNP8SZ27DTZKW6F5BJ4

## Updates from OpenAI
### 2026-09-29 17:49 UTC: investigating
Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com.
We apologize for the inconvenience.

### 2026-09-29 17:55 UTC: investigating
Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.

### 2026-09-29 18:50 UTC: investigating
Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.

### 2026-09-29 21:50 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-29 23:18 UTC: resolved
The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual.
Thank you for your patience while we worked to restore service.

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