# Delays in customer support responses

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 2h 17m
- started 2026-10-23 03:41 UTC
- id: DWN-9cbbb0d96e
- Official page: https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H

## Updates from OpenAI
### 2026-10-23 03:41 UTC: investigating
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

### 2026-10-23 03:57 UTC: investigating
As a temporary solution, customers looking to reach out to OpenAI Support can email \[support@openai.com\](mailto:support@openai.com "support@openai.com").

### 2026-10-23 04:43 UTC: identified
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

### 2026-10-23 05:47 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-10-23 05:58 UTC: resolved
All impacted services have now fully recovered.

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