# Elevated error rates with Brex Cards and U.S. business Mastercards

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- ongoing for 3h 25m
- started 2026-11-06 18:38 UTC
- id: DWN-a701810e96
- Official page: https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7

## Updates from OpenAI
### 2026-11-06 18:38 UTC: identified
\*\*Investigating\*\* — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.
If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.
We’re working with our payment partners and will share updates here.

### 2026-11-06 18:50 UTC: identified
Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.
If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.
We’re working with our payment partners and will share updates here.

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