# Delayed support responses

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 3h 34m
- started 2026-09-18 21:36 UTC
- id: DWN-aded49fe51
- Official page: https://status.openai.com/incidents/01M2V76GEPJB0HQGRA0QERRZ3T

## Updates from OpenAI
### 2026-09-18 21:36 UTC: identified
Some users are experiencing delayed responses from OpenAI Support by email and chat.
We’re investigating and will share updates as we learn more.

### 2026-09-18 21:59 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.
Some support responses by email and chat may still be delayed while we work through affected cases.

### 2026-09-19 01:10 UTC: resolved
All impacted services have now fully recovered.

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