# Mobile users unable to see Work Mode and the Model Picker

- Provider: [OpenAI](https://down.guide/openai)
- Level: confirmed
- Impact: Degraded
- lasted 24m
- started 2026-09-23 23:25 UTC
- Sites, Login, File uploads +11
- id: DWN-c78ec2e109
- Official page: https://status.openai.com/incidents/01M389CDQ97B11QPMSRAAYSE5S

## Updates from OpenAI
### 2026-09-23 23:25 UTC: investigating
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT.
We are working on implementing a mitigation.

### 2026-09-23 23:32 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-09-23 23:49 UTC: resolved
All impacted services have now fully recovered.

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