# Users are experiencing reCaptcha errors while signing up

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Major outage
- lasted 1h 21m
- started 2024-09-12 02:08 UTC
- Signup, Login & Authorization
- id: DWN-01a7f0a650
- Official page: https://stspg.io/887xhjygz0mf

## Updates from Opsgenie
### 2024-09-12 02:08 UTC: investigating
Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

### 2024-09-12 02:40 UTC: monitoring
We have identified the root cause and the issue appears to be resolved.

### 2024-09-12 03:28 UTC: resolved
This issue has been resolved.

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