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Opsgenie

Delays observed at JSM and Opsgenie alert search functionality

Degraded Lasted 3h 43m · started · Opsgenie's page

Level
confirmed
Worst impact
Degraded
Components
Web Application
Down Index
20of 100

What to do

  • Check whether you use Opsgenie Web Application. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 43m it lasted.

    Anything that failed between 2025-05-10 07:08 UTC and 2025-05-10 10:51 UTC may need a replay.
  • Subscribe to Opsgenie's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=opsgenie works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Opsgenie 3

  1. identified

    We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

    provider

  2. monitoring

    The problem is mitigated, and we are now monitoring closely.

    provider

  3. resolved

    All search functionality is operational without any latency. Thank you for your patience.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-11dbd88b1a

Is Opsgenie still down?

No, this incident was resolved 2025-05-10 10:51 UTC. For Opsgenie's live state, see https://down.guide/opsgenie.

How long did it last?

3h 43m, from 2025-05-10 07:08 UTC to 2025-05-10 10:51 UTC, by the times Opsgenie posted.

What was affected?

Opsgenie named Web Application.

What caused it?

Opsgenie hasn't published a root cause. If it does, it shows here.

Where does this come from?

Opsgenie's official status page, https://opsgenie.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.