# Delays observed at JSM and Opsgenie alert search functionality

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 3h 43m
- started 2025-05-10 07:08 UTC
- Web Application
- id: DWN-11dbd88b1a
- Official page: https://stspg.io/spntdfb16xzd

## Updates from Opsgenie
### 2025-05-10 07:08 UTC: identified
We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

### 2025-05-10 09:49 UTC: monitoring
The problem is mitigated, and we are now monitoring closely.

### 2025-05-10 10:51 UTC: resolved
All search functionality is operational without any latency. Thank you for your patience.

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