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Opsgenie

Major outages in heartbeat services pinging via email and email integration in EU region

Partial outage Lasted 21m · started · Opsgenie's page

Level
confirmed
Worst impact
Partial outage
Components
Heartbeat Monitoring, Incoming Email Service
Regions
eu

What to do

  • Check whether you use Opsgenie Heartbeat Monitoring, Incoming Email Service in eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 21m it lasted.

    Anything that failed between 2024-01-29 15:08 UTC and 2024-01-29 15:29 UTC may need a replay.
  • Subscribe to Opsgenie's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=opsgenie works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Opsgenie 3

  1. identified

    Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.

    provider

  2. monitoring

    The team has reverted the changes and identified that corresponding heartbeat and email integration start working now

    provider

  3. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-14ce4b1ae6

Is Opsgenie still down?

No, this incident was resolved 2024-01-29 15:29 UTC. For Opsgenie's live state, see https://down.guide/opsgenie.

How long did it last?

21m, from 2024-01-29 15:08 UTC to 2024-01-29 15:29 UTC, by the times Opsgenie posted.

What was affected?

Opsgenie named Heartbeat Monitoring, Incoming Email Service in eu.

What caused it?

Opsgenie hasn't published a root cause. If it does, it shows here.

Where does this come from?

Opsgenie's official status page, https://opsgenie.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.