# Major outages in heartbeat services pinging via email and email integration in EU region

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Partial outage
- lasted 21m
- started 2024-01-29 15:08 UTC
- Heartbeat Monitoring, Incoming Email Service
- eu
- id: DWN-14ce4b1ae6
- Official page: https://stspg.io/n1yy1cpl36pz

## Updates from Opsgenie
### 2024-01-29 15:08 UTC: identified
Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.

### 2024-01-29 15:14 UTC: monitoring
The team has reverted the changes and identified that corresponding heartbeat and email integration start working now

### 2024-01-29 15:29 UTC: resolved
This incident has been resolved.

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