# Voice call failures for some India based numbers

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 3d 3h
- started 2026-07-21 09:48 UTC
- Incident Flow, Incident Flow, Alert Flow +42
- in
- id: DWN-1bcfb25a55
- Official page: https://stspg.io/wygbz66k7dtq

## Updates from Opsgenie
### 2026-07-21 09:48 UTC: identified
We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

### 2026-07-22 06:59 UTC: identified
A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call.
Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.

### 2026-07-24 13:07 UTC: resolved
Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. 
We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.

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