# Intermittent errors during login for some customers

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 29m
- started 2023-07-06 09:03 UTC
- Signup, Login & Authorization, Signup, Login & Authorization
- id: DWN-1c8b4c7e23
- Official page: https://stspg.io/p5j54tmp1yqm

## Updates from Opsgenie
### 2023-07-06 09:03 UTC: investigating
We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

### 2023-07-06 09:34 UTC: investigating
We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

### 2023-07-06 09:39 UTC: investigating
We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

### 2023-07-06 11:00 UTC: identified
We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.

### 2023-07-06 12:56 UTC: monitoring
We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.

### 2023-07-06 13:32 UTC: resolved
Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.

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