# Degraded performance in Opsgenie and JSM operations

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 10m
- started 2025-06-17 12:37 UTC
- id: DWN-1f6a0daa70
- Official page: https://stspg.io/w9swb729jr8x

## Updates from Opsgenie
### 2025-06-17 12:37 UTC: investigating
We are investigating cases of degraded performance for some Jira Service Management and Opsgenie Cloud customers. We will provide more details within the next hour.

### 2025-06-17 12:39 UTC: monitoring
We have identified the root cause of the performance degraded service and have mitigated the problem. We are now monitoring closely.

### 2025-06-17 12:47 UTC: resolved
This incident has been resolved, and Jira Service Management and Opsgenie are back in operational mode.

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