# Partial outage in ICC sessions due to network problem

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 23m
- started 2023-04-06 14:45 UTC
- Incident Flow, Incident Flow
- id: DWN-44a28a13ba
- Official page: https://stspg.io/vd6dnvdx0thb

## Updates from Opsgenie
### 2023-04-06 14:45 UTC: identified
The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption

### 2023-04-06 15:07 UTC: resolved
Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

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