Egress connectivity timing out

What to do

• Check whether you use Opsgenie in us, us-east-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 42m it lasted.

  Anything that failed between 2023-12-04 16:33 UTC and 2023-12-04 17:15 UTC may need a replay.

• Subscribe to Opsgenie's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=opsgenie works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Opsgenie 5

1. identifiedDec 4, 2023, 4:33 PM UTC

   We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

   provider

2. identifiedDec 4, 2023, 4:43 PM UTC

   Including Atlassian Developer

   provider

3. identifiedDec 4, 2023, 4:54 PM UTC

   We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet

   provider

4. monitoringDec 4, 2023, 4:59 PM UTC

   The issue was identified and a fix implemented. We are monitoring currently.

   provider

5. resolvedDec 4, 2023, 5:15 PM UTC

   The systems are stable after the fix and monitoring for a specified duration

   provider

Corrections

None so far.

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