# Increased delays on all flows in EU region

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 6h 11m
- started 2023-06-26 06:25 UTC
- Alert Flow, Email Notification Delivery, SMS Notification Delivery +7
- eu
- id: DWN-9999a49c8f
- Official page: https://stspg.io/n59119pp92vy

## Updates from Opsgenie
### 2023-06-26 06:25 UTC: investigating
Our platform is experiencing some delays for all system in EU region. Team is actively working on it to mitigate the delays.
We'll keep you posted with further updates.

### 2023-06-26 06:30 UTC: investigating
The team has identified the cause of the problem and actively working on it to mitigate the delays.

### 2023-06-26 06:30 UTC: identified
The issue has been identified and a fix is being implemented.

### 2023-06-26 07:42 UTC: identified
We are continuing on a fix for the issue.

### 2023-06-26 09:44 UTC: identified
We detected delays in login flow. We identified the problem and working on fix.

### 2023-06-26 11:49 UTC: identified
Due to extreme load, we are experiencing problem in cache layer. Our team is actively addressing the problem and working on implementing a fix as quickly as possible. We appreciate your patience.

### 2023-06-26 12:33 UTC: monitoring
Our engineering team has implemented fixes. We are monitoring all systems. Thank you for your patience.

### 2023-06-26 12:36 UTC: resolved
Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

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