# Logs are delayed on search and download API in EU region

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 1h 6m
- started 2022-11-04 14:22 UTC
- Logs
- eu
- id: DWN-bc34d611e0
- Official page: https://stspg.io/1rhtg8lc22zl

## Updates from Opsgenie
### 2022-11-04 14:22 UTC: investigating
Logs are delayed on the log search page and the download API in EU Region. We are currently investigating the issue.

### 2022-11-04 14:23 UTC: investigating
We are continuing to investigate this issue.

### 2022-11-04 14:28 UTC: investigating
We are continuing to investigate this issue.

### 2022-11-04 14:29 UTC: identified
We have identified the root cause of the problem . Our engineers are working on fixing the problem now.

### 2022-11-04 15:24 UTC: monitoring
A fix has been implemented and the delay of the logs are decreasing rapidly. We are monitoring the progress. Alert logs and all other functionality is working as expected.

### 2022-11-04 15:28 UTC: resolved
The incident has been resolved. Logs are available without any delay.

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