Delays in Opsgenie, JSM Ops and Compass Ops notifications

What to do

• Check whether you use Opsgenie Email Notification Delivery, SMS Notification Delivery, Voice Notification Delivery, Mobile Notification Delivery in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.

  Anything that failed between 2025-09-30 14:07 UTC and 2025-09-30 14:32 UTC may need a replay.

• Subscribe to Opsgenie's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=opsgenie works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Opsgenie 4

1. investigatingSep 30, 2025, 2:07 PM UTC

   We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

   provider

2. identifiedSep 30, 2025, 2:09 PM UTC

   We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

   provider

3. monitoringSep 30, 2025, 2:22 PM UTC

   We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

   provider

4. resolvedSep 30, 2025, 2:32 PM UTC

   Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.

   provider

Corrections

None so far.

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