# Intermittent error accessing content

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 2h 30m
- started 2024-06-21 00:17 UTC
- id: DWN-c49667922f
- Official page: https://stspg.io/zmt36tlfrhzb

## Updates from Opsgenie
### 2024-06-21 00:17 UTC: investigating
We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.

### 2024-06-21 01:31 UTC: monitoring
We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.

### 2024-06-21 02:47 UTC: resolved
Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.

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