# We observe degraded performance on incident timeline functionality

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Degraded
- lasted 1h 32m
- started 2023-08-28 17:57 UTC
- Incident Flow
- id: DWN-c752938cfd
- Official page: https://stspg.io/vy4b2ntywz8m

## Updates from Opsgenie
### 2023-08-28 17:57 UTC: investigating
We observe degraded performance on incident timeline functionality. 
We are investigating the issue and we will provide more details within the next hour.

### 2023-08-28 19:03 UTC: identified
Some misconfiguration caused the incident. 
We identified the root cause and reverting the change.

### 2023-08-28 19:10 UTC: monitoring
The rollback completed successfully and we observed the remediation. 
The functionality is fully working now, and we are closely monitoring the system.

### 2023-08-28 19:30 UTC: resolved
The issue has been resolved completely and all the functionality is fully working now. 
The customers experienced some latencies for the entries added to the incident timeline during the incident. However, there is not data loss and all the messages processed successfully.

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