# Sign-ups, Product Activation, and Billing not working

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Operational
- lasted 2h 18m
- started 2023-08-02 13:41 UTC
- id: DWN-f2717ef124
- Official page: https://stspg.io/2k0cy92930r7

## Updates from Opsgenie
### 2023-08-02 13:41 UTC: investigating
We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.

### 2023-08-02 14:25 UTC: monitoring
We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.

### 2023-08-02 15:59 UTC: resolved
We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.

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