# Investigating new product purchasing

- Provider: [Opsgenie](https://down.guide/opsgenie)
- Level: confirmed
- Impact: Operational
- lasted 1h 25m
- started 2024-02-29 01:27 UTC
- id: DWN-fba777714b
- Official page: https://stspg.io/t4tjtyftt57w

## Updates from Opsgenie
### 2024-02-29 01:27 UTC: investigating
We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.

### 2024-02-29 02:53 UTC: resolved
Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.

From the builder: does your app depend on Opsgenie? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=opsgenie) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Opsgenie.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-fba777714b), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.