# Investigating – Content Recommendation Service Degradation in EMEA region

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 36m
- started 2026-06-02 07:48 UTC
- Content Recommendations API
- eu
- id: DWN-376424bde4
- Official page: https://stspg.io/7kv405h78kt0

## Updates from Optimizely
### 2026-06-02 07:48 UTC: investigating
We are currently investigating an issue affecting the Content Recommendation service in EMEA region. 
Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
We will provide updates as more information becomes available.
Thank you for your patience!

### 2026-06-02 08:51 UTC: monitoring
A fix has been implemented and we are closely monitoring the results.

### 2026-06-02 10:45 UTC: monitoring
We continue to monitor the service.

### 2026-06-02 12:25 UTC: resolved
The incident is resolved.

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