# CMP: PDF File Preview Generation Unavailable

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Degraded
- lasted 5h 26m
- started 2026-08-12 10:38 UTC
- Library, Plan, Requests
- id: DWN-4440bfe25d
- Official page: https://stspg.io/nwv0m8dh31df

## Updates from Optimizely
### 2026-08-12 10:38 UTC: identified
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.

### 2026-08-12 13:13 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-12 16:03 UTC: resolved
This incident has been resolved.

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