# Content Recommendations - Degraded performance in North America region

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Degraded
- lasted 2h 38m
- started 2026-07-23 06:57 UTC
- Content Recommendations API, Content Recommendations Management Interface
- us
- id: DWN-735d996226
- Official page: https://stspg.io/2t1dsk0y0g8q

## Updates from Optimizely
### 2026-07-23 06:57 UTC: investigating
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. 
We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!

### 2026-07-23 09:12 UTC: monitoring
A fix has been implemented and we are monitoring the result.

### 2026-07-23 09:35 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).