# Service degradation due to network connectivity issue in Southeast Asia

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Degraded
- lasted 2h 22m
- started 2026-08-25 05:15 UTC
- Singapore, Australia East, Australia East
- apac, au
- id: DWN-a671839ff4
- Official page: https://stspg.io/wkdqg4qtmx0g

## Updates from Optimizely
### 2026-08-25 05:15 UTC: investigating
A subset of Optimizely customers may experience connectivity issues or service degradation in the Southeast Asia region due to a network connectivity issue reported by our third-party provider.
We will provide additional updates as soon as they become available. Thank you for your patience!

### 2026-08-25 06:58 UTC: monitoring
The third‑party provider has mitigated the issue. We are monitoring the results.

### 2026-08-25 07:37 UTC: resolved
This incident has been resolved.

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