# Search and Navigation US West - Degraded service performance

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Degraded
- lasted 1h 58m
- started 2026-07-09 18:39 UTC
- US West
- us
- id: DWN-c53c76be70
- Official page: https://stspg.io/17g9t1009ykp

## Updates from Optimizely
### 2026-07-09 18:39 UTC: investigating
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.

### 2026-07-09 19:03 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-09 20:38 UTC: resolved
The incident has been resolved as the service has fully recovered and is stable.

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