# Search and Navigation US West - Unstable service performance

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Degraded
- lasted 3h 15m
- started 2026-03-04 14:04 UTC
- US West
- us
- id: DWN-cdc16b6529
- Official page: https://stspg.io/sd9yf8jvfjwd

## Updates from Optimizely
### 2026-03-04 14:04 UTC: identified
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will post additional updates hourly or when we have information available. Thank you for your patience.

### 2026-03-04 14:32 UTC: monitoring
The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service.

### 2026-03-04 17:19 UTC: resolved
Resolved. No further impacts have been observed, and all systems remain nominal.

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