# CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)

- Provider: [Optimizely](https://down.guide/optimizely)
- Level: confirmed
- Impact: Degraded
- lasted 1h 50m
- started 2026-07-13 08:56 UTC
- Library
- id: DWN-ec6cd65182
- Official page: https://stspg.io/7ncrjrr6z1qr

## Updates from Optimizely
### 2026-07-13 08:56 UTC: investigating
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.

### 2026-07-13 09:32 UTC: monitoring
A fix has been implemented and we're currently monitoring the results.

### 2026-07-13 10:46 UTC: resolved
This incident has been resolved.

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