# Optimizely incident history - **Optimizely**: [Optimizely Digital Experience Platform (DXP) - TLS 1.0 and 1.1 Deprecation for Apex Domain Redirects](https://down.guide/optimizely/DWN-53ec84ba9b) (Maintenance; lasted 8d 1h; started 2026-10-29 08:00 UTC; Australia East, North Europe, Canada East +14; apac, au, ca, eu) - **Optimizely**: [Content Graph Performance Degredation](https://down.guide/optimizely/DWN-20948912f7) (Degraded; lasted 2h 33m; started 2026-10-28 17:27 UTC; Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region +1; apac, eu) - **Optimizely**: [Asset uploads failing in Optimizely CMP and DAM](https://down.guide/optimizely/DWN-743ad4f20d) (Partial outage; lasted 15h 22m; started 2026-10-27 15:51 UTC; Library, Plan, Requests) - **Optimizely**: [Degraded Performance - CMS Edit Mode in DXP](https://down.guide/optimizely/DWN-f07446286f) (Degraded; lasted 1h 32m; started 2026-10-23 14:14 UTC; North Europe, Sweden Central; eu) - **Optimizely**: [Optimizely Campaign: Campaign user interface](https://down.guide/optimizely/DWN-4b575be355) (Degraded; lasted 3h 19m; started 2026-10-22 11:17 UTC; Campaign user interface) - **Optimizely**: [ODP EU Region - Impact due to Snowflake incident](https://down.guide/optimizely/DWN-4e7dc0b2e4) (Degraded; lasted 12h 30m; started 2026-10-21 19:07 UTC; ODP Application, Data Ingestion and Processing, Core App Experiences; eu) - **Optimizely**: [Degraded Snippet Publishing Performance](https://down.guide/optimizely/DWN-23091868db) (Degraded; lasted 3h 4m; started 2026-10-15 10:35 UTC; Snippet Building) - **Optimizely**: [Elevated GraphQL API errors and delayed data ingestion in ODP – US region](https://down.guide/optimizely/DWN-93fb97e12d) (Partial outage; lasted 0m; started 2026-10-13 18:10 UTC; us) - **Optimizely**: [Content Graph Performance Degradation](https://down.guide/optimizely/DWN-a2a11c7312) (Degraded; lasted 17m; started 2026-10-09 13:24 UTC; Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region +1; apac, eu) - **Optimizely**: [Data processing delays in EMEA](https://down.guide/optimizely/DWN-a812b323c5) (Degraded; lasted 0m; started 2026-10-06 17:00 UTC; eu) - **Optimizely**: [Optimizely Graph - All region's production clusters experienced failed stored queries](https://down.guide/optimizely/DWN-1ac85ccf5d) (Degraded; lasted 4h 10m; started 2026-09-30 13:57 UTC; Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region +1; apac, eu) - **Optimizely**: [Optimizely Graph - USEA production clusters experiencing intermittent availability issues](https://down.guide/optimizely/DWN-5ff3b9d7cf) (Degraded; lasted 2h 52m; started 2026-09-23 14:21 UTC; Optimizely Graph - NA Region) - **Optimizely**: [CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)](https://down.guide/optimizely/DWN-eeb9cf1b40) (Partial outage; lasted 1h 44m; started 2026-09-20 11:24 UTC; Library, Plan, Requests +1) - **Optimizely**: [Optimizely Identity is redirecting users to the wrong SSO login page.](https://down.guide/optimizely/DWN-a1e8422af5) (Degraded; lasted 4m; started 2026-09-17 22:23 UTC; Optimizely Identity) - **Optimizely**: [Delay of E-Mails Submitted via SMTP API](https://down.guide/optimizely/DWN-1da7449f3b) (Degraded; lasted 23m; started 2026-09-16 08:33 UTC; Campaign E-Mail Submission via SMTP) - **Optimizely**: [CMP Analytics Data Not Displaying](https://down.guide/optimizely/DWN-44da8b33cd) (Degraded; lasted 21h 38m; started 2026-09-08 07:34 UTC; Analytics) - **Optimizely**: [SSL trust issue causing login failures across multiple DXP environments](https://down.guide/optimizely/DWN-000b8d6270) (Partial outage; lasted 7h 18m; started 2026-09-02 08:05 UTC; Australia East, East US; au, us) - **Optimizely**: [CMP and DAM are inaccessible](https://down.guide/optimizely/DWN-27f1f8f709) (Major outage; lasted 2h 49m; started 2026-09-02 05:00 UTC; Library, Plan, Requests +2) - **Optimizely**: [Service degradation due to network connectivity issue in Southeast Asia](https://down.guide/optimizely/DWN-a671839ff4) (Degraded; lasted 2h 22m; started 2026-08-25 05:15 UTC; Singapore, Australia East, Australia East; apac, au) - **Optimizely**: [CMP: Assets are missing from DAM post upload](https://down.guide/optimizely/DWN-e95aff10d3) (Degraded; lasted 4h 9m; started 2026-08-24 06:53 UTC; Library) - **Optimizely**: [DXP - Multiple environments returning error 503 - Affecting only Non-production environments](https://down.guide/optimizely/DWN-67c262e4e5) (Degraded; lasted 6h 1m; started 2026-08-14 02:38 UTC) - **Optimizely**: [CMP: PDF File Preview Generation Unavailable](https://down.guide/optimizely/DWN-4440bfe25d) (Degraded; lasted 5h 26m; started 2026-08-12 10:38 UTC; Library, Plan, Requests) - **Optimizely**: [Performance degration for image delivering, tracking and online version](https://down.guide/optimizely/DWN-91adb95e4e) (Degraded; lasted 1h 24m; started 2026-08-06 15:04 UTC; Tracking, Online versions of mailings, Hosting of images and files) - **Optimizely**: [Campaign: Degraded performance for sending emails](https://down.guide/optimizely/DWN-a60c05f073) (Degraded; lasted 4h 21m; started 2026-08-04 13:11 UTC; E-mail dispatch) - **Optimizely**: [Netspring outage](https://down.guide/optimizely/DWN-2780f557ab) (Partial outage; lasted 13h 33m; started 2026-08-03 02:30 UTC) - **Optimizely**: [CMP: Modules are not loading in the platform](https://down.guide/optimizely/DWN-5331afd61e) (Partial outage; lasted 2h 17m; started 2026-07-31 17:53 UTC; Library, Plan, Requests; us) - **Optimizely**: [ODP and OCP Availability](https://down.guide/optimizely/DWN-a972048763) (Degraded; lasted 1h 11m; started 2026-07-29 19:35 UTC; ODP Application, Portal UI, Campaigns; us) - **Optimizely**: [Login results in 429 error](https://down.guide/optimizely/DWN-769b5844c6) (Partial outage; lasted 3h 15m; started 2026-07-23 15:26 UTC; Optimizely Identity) - **Optimizely**: [Digital Experience Platform (DXP) West US](https://down.guide/optimizely/DWN-7da73a7f94) (Degraded; lasted 5h 23m; started 2026-07-23 15:10 UTC; West US; us) - **Optimizely**: [Content Recommendations - Degraded performance in North America region](https://down.guide/optimizely/DWN-735d996226) (Degraded; lasted 2h 38m; started 2026-07-23 06:57 UTC; Content Recommendations API, Content Recommendations Management Interface; us) - **Optimizely**: [Campaign user interface partially unavailable](https://down.guide/optimizely/DWN-71c045c6a4) (Partial outage; lasted 17m; started 2026-07-17 16:59 UTC; Campaign user interface) - **Optimizely**: [CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)](https://down.guide/optimizely/DWN-ec6cd65182) (Degraded; lasted 1h 50m; started 2026-07-13 08:56 UTC; Library) - **Optimizely**: [Search and Navigation US West - Degraded service performance](https://down.guide/optimizely/DWN-c53c76be70) (Degraded; lasted 1h 58m; started 2026-07-09 18:39 UTC; US West; us) - **Optimizely**: [ODP EU region - Data Ingest service is partially degraded](https://down.guide/optimizely/DWN-b2d3acdb06) (Degraded; lasted 4h 54m; started 2026-06-30 13:05 UTC; Data Ingestion and Processing; eu) - **Optimizely**: [Delayed Data Processing in NA Region](https://down.guide/optimizely/DWN-f10825907f) (Degraded; lasted 1d; started 2026-06-29 12:15 UTC; Data Ingestion and Processing, Campaigns; us) - **Optimizely**: [Data Processing Delays in NA](https://down.guide/optimizely/DWN-6930a46085) (Degraded; lasted 2d 18h; started 2026-06-22 20:30 UTC; Data Ingestion and Processing, Campaigns; us) - **Optimizely**: [Increased error rate in application and REST APIs](https://down.guide/optimizely/DWN-3d23722415) (Degraded; lasted 0m; started 2026-06-22 13:03 UTC; Application UI, App UI, Optimizely REST API) - **Optimizely**: [Email Campaign Delivery Drops — NA Region](https://down.guide/optimizely/DWN-454785b175) (Partial outage; lasted 3d 3h; started 2026-06-17 14:00 UTC; Campaigns; us) - **Optimizely**: [CMP: Task Creation Failure](https://down.guide/optimizely/DWN-8e1a2d4153) (Degraded; lasted 4h 52m; started 2026-06-17 06:47 UTC; Library, Plan, Requests +1) - **Optimizely**: [CMP: Modules are inaccessible](https://down.guide/optimizely/DWN-c59663d323) (Partial outage; lasted 1h 48m; started 2026-06-16 07:04 UTC; Library, Plan, Requests +2) - **Optimizely**: [DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control](https://down.guide/optimizely/DWN-05b7ba6ea1) (Degraded; lasted 50m; started 2026-06-12 14:50 UTC; Digital Experience Cloud Service - Management Portal, Configured Commerce – APAC Region, Configured Commerce – EMEA Region +1; apac, eu) - **Optimizely**: [CMP: Modules are inaccessible](https://down.guide/optimizely/DWN-41987429cb) (Partial outage; lasted 7h 31m; started 2026-06-10 11:49 UTC; Library, Plan, Requests +2) - **Optimizely**: [OCP Job Scheduler Failure due to Internal Certificate Expiry](https://down.guide/optimizely/DWN-ee1d267a86) (Degraded; lasted 0m; started 2026-06-09 08:34 UTC; us) - **Optimizely**: [DAM Asset Renditions Unavailable (GCP)](https://down.guide/optimizely/DWN-bcaa439e7a) (Degraded; lasted 5h 17m; started 2026-06-08 09:27 UTC; Library, Open API) - **Optimizely**: [Investigating – Content Recommendation Service Degradation in EMEA region](https://down.guide/optimizely/DWN-376424bde4) (Partial outage; lasted 4h 36m; started 2026-06-02 07:48 UTC; Content Recommendations API; eu) - **Optimizely**: [Flags permission issue.](https://down.guide/optimizely/DWN-f262e55f21) (Major outage; lasted 1h 48m; started 2026-05-20 09:42 UTC; Application UI, Optimizely REST API) - **Optimizely**: [CMP: Some Home Page Sections & Requests Module Displaying No Data](https://down.guide/optimizely/DWN-05c7ad462d) (Partial outage; lasted 1h 34m; started 2026-05-18 09:20 UTC; Requests) - **Optimizely**: [Optimizely Graph - One of our USEA production clusters have intermittent availability issues](https://down.guide/optimizely/DWN-0c953252bd) (Degraded; lasted 13h 49m; started 2026-05-06 12:49 UTC; Optimizely Graph - EMEA Region; eu) - **Optimizely**: [Cloudflare outage causing service disruption](https://down.guide/optimizely/DWN-929e060413) (Degraded; lasted 42m; started 2026-05-05 21:54 UTC; North Europe; eu) - **Optimizely**: [Content Recommendations - Intermittent Dashboard Issues in APAC region](https://down.guide/optimizely/DWN-e81d1a04a8) (Degraded; lasted 1h 41m; started 2026-04-09 08:50 UTC; Content Recommendations Management Interface; apac) - **Optimizely**: [Experiment Publishing Delay](https://down.guide/optimizely/DWN-786b901e26) (Degraded; lasted 1h 20m; started 2026-04-07 01:43 UTC; Snippet Building) - **Optimizely**: [Optimizely Data Platform - APIs - APAC Region](https://down.guide/optimizely/DWN-73395d32a9) (Degraded; lasted 12h 49m; started 2026-03-30 09:00 UTC; ODP Application, Data Ingestion and Processing; apac) - **Optimizely**: [Events Export API](https://down.guide/optimizely/DWN-d3af05488f) (Degraded; lasted 2h 43m; started 2026-03-27 14:01 UTC; Event Export, Event Export) - **Optimizely**: [CMP and DAM: Image loading and uploads not working due to Cloudflare outage](https://down.guide/optimizely/DWN-be91ce03b9) (Degraded; lasted 9h 19m; started 2026-03-24 23:57 UTC; Library, Plan, Requests) - **Optimizely**: [DXP Sweden Central - Partial availability issue](https://down.guide/optimizely/DWN-baa9fd0f9a) (Degraded; lasted 2h 6m; started 2026-03-05 10:23 UTC; Sweden Central) - **Optimizely**: [Search and Navigation US West - Unstable service performance](https://down.guide/optimizely/DWN-cdc16b6529) (Degraded; lasted 3h 15m; started 2026-03-04 14:04 UTC; US West; us) - **Optimizely**: [Search and Navigation US West - Performance issues](https://down.guide/optimizely/DWN-0fe4712add) (Degraded; lasted 0m; started 2026-03-04 13:30 UTC; us) - **Optimizely**: [Increased error rate when updated Shared or Variation Code with long custom code solutions](https://down.guide/optimizely/DWN-9e72c22da5) (Degraded; lasted 1h 17m; started 2026-03-03 11:52 UTC; Snippet Building) [Back to Optimizely](https://down.guide/optimizely) --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. 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