# Multiple Services \| US West (San Jose) \| 7375601f

- Provider: [Oracle Cloud](https://down.guide/oracle-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2024-03-21 03:09 UTC
- us
- id: DWN-1725fe57ea
- Official page: https://ocistatus.oraclecloud.com/#/incidents/ocid1.oraclecloudincident.oc1.phx.amaaaaaavwew44aa34evmrbwdpx2dugnny6xs7uqi75gzqogdu6e5ddqcnva

## Updates from Oracle Cloud
### 2024-03-21 03:09 UTC: resolved
Mar 21 03:09 UTC 
 Resolved - We have mitigated the issue affecting the multiple services in Oracle Cloud Infrastructure in the US West (San Jose) region and have confirmed that all services have been restored.
 Customer Impact: Customers may have been unable to access or use OCI services in the affected region. If customers are still experiencing issues, please contact Customer Support.
Further updates will be provided as events warrant.
 Start Time : March 20, 2024 22:57 UTC
 End Time : March 21, 2024 02:57 UTC
 Reference Number: 7375601f
 Mar 21 02:34 UTC 
 Identified - We have observed significant progress in recovery for the affected OCI services in the US West (San Jose). We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to access or use OCI services in the affected region. 
Further updates will be provided as events warrant.
 Start Time : March 20, 2024 22:57 UTC
 Reference Number: 7375601f
 Mar 21 01:42 UTC 
 Identified - We are observing continued recovery for the affected OCI services in the US West (San Jose), with some services reporting full recovery. We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to access or use OCI services in the affected region. 
Further updates will be provided as events warrant.
 Start Time : March 20, 2024 22:57 UTC
 Reference Number: 7375601f
 Mar 21 24:46 UTC 
 Identified - We're monitoring the affected OCI services during the recovery process in US West (San Jose), and Oracle engineers are applying mitigations as needed to ensure that services come back online in a healthy state.
We will provide additional updates in approximately 60 minutes or as new information becomes available.
 Customer Impact: Customers may be unable to access or use OCI services in the affected region.
Further updates will be provided as events warrant.
 Start Time : March 20, 2024 22:57 UTC
 Reference Number: 7375601f
 Mar 21 24:14 UTC 
 Identified - We have identified the cause of the power event in the US West (San Jose) region which has impacted Oracle Cloud Infrastructure (OCI) services. Power has been restored to the region and services are in the process of recovery.
We will provide additional updates in approximately 30 minutes or as new information becomes available.
 Customer Impact: Customers may be unable to access or use OCI services in the affected region.
Further updates will be provided as events warrant.
 Start Time : March 20, 2024 22:57 UTC
 Reference Number: 7375601f
 Mar 20 23:45 UTC 
 Investigating - We're investigating a potential power event in the US West (San Jose) region which is impacting Oracle Cloud Infrastructure (OCI) services. We will provide an additional update in approximately 30 minutes or as new information becomes available.
 Customer Impact: Customers may be unable to access or use OCI services in the affected region.
Further updates will be provided as events warrant.
 Start Time : March 20, 2024 22:57 UTC
 Reference Number: 7375601f

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