# Multiple Services \| Saudi Arabia West (Jeddah) \| 993acbc3

- Provider: [Oracle Cloud](https://down.guide/oracle-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2024-04-10 00:36 UTC
- id: DWN-66c972f861
- Official page: https://ocistatus.oraclecloud.com/#/incidents/ocid1.oraclecloudincident.oc1.phx.amaaaaaavwew44aa4xiawy6bphvr575aoi7h3dr7z6dt6aecz435shwdkzza

## Updates from Oracle Cloud
### 2024-04-10 00:36 UTC: resolved
Apr 10 24:36 UTC 
 Resolved - Network health monitoring confirms that network impact is now resolved in the Saudi Arabia West (Jeddah) region. Oracle engineers have validated that access and functionality are restored for the affected OCI services, and will continue to closely monitor regional network health.
 Customer Impact: Customers may have been unable to access or use their Oracle Cloud Infrastructure service resources in the region.
Further updates will be provided as events warrant.
 Start Time : April 09, 2024 17:52 UTC
 End Time : April 09, 2024 23:33 UTC
 Reference Number: 993acbc3
 Apr 09 22:38 UTC 
 Monitoring - Network health monitoring shows improvement in the success rate of customer traffic in the region following the application of traffic configuration changes and network host updates. Oracle engineers continue to closely monitor regional network health while applying additional mitigations as needed to improve the flow of traffic. Additional updates will be provided as new information becomes available.
 Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources in the region.
Further updates will be provided as events warrant.
 Start Time : April 09, 2024 17:52 UTC
 Reference Number: 993acbc3
 Apr 09 21:33 UTC 
 Identified - With traffic configuration updates in Saudi Arabia West (Jeddah) complete, Oracle engineers are now deploying additional updates to improve the stability of service hosts that support virtual networking in the region. Additional updates will be provided in approximately 60 minutes or as new information becomes available.
 Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources.
Further updates will be provided as events warrant.
 Start Time : April 09, 2024 17:52 UTC
 Reference Number: 993acbc3
 Apr 09 20:31 UTC 
 Identified - Oracle engineers have applied mitigations on the impacted network infrastructure and are implementing traffic configuration changes in the Saudi Arabia West (Jeddah) region to optimize the network recovery process. Additional updates will be provided within approximately 60 minutes or as new information becomes available.
 Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources.
Further updates will be provided as events warrant.
 Start Time : April 09, 2024 17:52 UTC
 Reference Number: 993acbc3

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