# Multiple Services \| UK West (Newport) \| be602230

- Provider: [Oracle Cloud](https://down.guide/oracle-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2024-01-13 06:23 UTC
- id: DWN-a6a03fda1e
- Official page: https://ocistatus.oraclecloud.com/#/incidents/ocid1.oraclecloudincident.oc1.phx.amaaaaaavwew44aahrkus7rpgkd7u2h7yupiejligsq7mdqqnwyv6h64uqda

## Updates from Oracle Cloud
### 2024-01-13 06:23 UTC: resolved
Jan 13 06:23 UTC 
 Resolved - We have mitigated the issue affecting several OCI services in the UK West (Newport) region and have confirmed that all services have been restored.
 Customer Impact: If you are continuing to experience issues, please contact Oracle Support.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 End Time : January 13, 2024 06:01 UTC
 Reference Number: be602230
 Jan 13 05:15 UTC 
 Identified - We are deploying a fix in the UK West (Newport) region and some services have recovered. We continue to monitor the environment at this time and will provide an update once service recovery has been comple
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 Reference Number: be602230
 Jan 13 03:46 UTC 
 Identified - We continue to see service recovery as we work to apply a fix to the issue in UK West (Newport). We continue to monitor the environment at this time and will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 Reference Number: be602230
 Jan 13 02:39 UTC 
 Identified - We are beginning to see service recovery as we work to apply a fix to the issue in UK West (Newport). We continue to monitor the environment at this time and will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 Reference Number: be602230
 Jan 13 01:28 UTC 
 Identified - We have identified the root cause for an issue in Oracle Cloud Infrastructure Virtual Cloud Network (VCN) impacting multiple OCI services in UK West (Newport) and continue working to mitigate the issue. We will continue to provide regular status updates as we have more information to share. 
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 Reference Number: be602230
 Jan 13 24:38 UTC 
 Investigating - We continue to investigate an issue impacting multiple Oracle Cloud Infrastructure (OCI) services in the UK West (Newport) region. We will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 Reference Number: be602230
 Jan 12 23:47 UTC 
 Investigating - We're investigating an issue that is affecting multiple Oracle Cloud Infrastructure (OCI) services in the UK West (Newport) region.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 12, 2024 21:17 UTC
 Reference Number: be602230

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